Traffic
-
Blog
5 Call Queue Management Tips to Survive Peak Hour Traffic
Periods of heavier-than-usual call traffic are inevitable for any type of call center. If you can handle call queue management effectively, it presents an opportunity for your team to strengthen customer relationships and relish the achievement of a job well done. If not, peak calling hours can become stressful communication choke points that lead to high customer churn and rampant…
Read More » -
Blog
Can AI improve traffic safety and management?
Each year in the UK, approximately 1,700 people are killed in a road traffic incident (RTI) according to statistics from the Department for Transport (DfT). A further 28,000 or so are seriously injured, while between 100,000 and 120,000 suffer slight injuries. While every death and serious injury is a tragedy, anyone involved in an RTI today is far more likely…
Read More » -
Blog
How to Tunnel Web Traffic Through SSH for Secure Browsing
Nowadays, an uncountable number of cyber attacks, scams, and data theft occur every single day. This makes it necessary for users to look for ways to secure their data. After all, it is better to take precautions than to experience a guilt trip. Fortunately, SSH offers tunneling, which channels internet traffic to your local system via a remote system. Meanwhile,…
Read More »