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Blog
All 6 Types of IVR Routing and When to Use Each One
Interactive Voice Response (IVR) routing is a way to guide your callers to the best-fit agent, department, or service center to answer their questions, solve their queries, and meet their specific needs. The end result? Higher customer satisfaction, plus streamlined call management for your business. IVR is a strategic tool that benefits your callers by reducing their wait times and…
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6 Types of Network Address Translation: Which One to Use?
Network Address Translation (NAT) is one of the key technological concepts behind the performance of communication networks and the internet at large. NAT is a mechanism for converting private (local) IP addresses into public (global) IP addresses and vice versa. There are six main NAT types: static, dynamic, port address translation, overlapping, and masquerade. Understanding the functionality of each NAT…
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The Best (and Worst) Types of Food to Cook for a Date
We may earn a commission from links on this page. Cuffing season 2024 has begun—you’ve got a solid amount of time to woo someone into being your cold weather cuddler, holiday party date, or maybe-forever partner. Food can help. Once you’ve had a few restaurant or bar dates, you might decide they’re worthy of setting foot in your home for…
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5 Types of IVR Testing Tools and When To Use Each
IVR is a powerful tool for managing call queues and improving customer satisfaction, but it requires maintenance for optimal use. Regular IVR testing is essential to make sure your system is secure and works as it should. Testing also helps you improve call flows, ensure quality, and understand performance. Here are the different types of IVR testing tools you’ll need…
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