Viable

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    Is a Virtual Contact Center Viable for Busy Companies?

    Virtual contact centers leverage cloud-based VoIP technology, enabling high-volume communication from any internet-connected device. They combine advanced call handling, routing, analytics, agent management, and queueing into one user-friendly platform. All while enabling the people who use it to make and take calls — or manage the system — from home, a coffee shop, a hotel room, or their desk at…

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