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AI firms face setback in copyright battle with visual artists – Computerworld
“If an AI company profits from content based on someone else’s copyrighted material, they are obligated to share those earnings, possibly in the form of royalties,” said Prashant Mali, an advocate who specializes in data protection and cyber laws. “AI technology was never intended to be used freely at the expense of creators’ rights, and this ruling underscores the need…
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Can Visual IVR Really Help Callers? 5 Ideal Use Cases
Visual IVR blends voice-only IVR technology with a visual user interface for a personalized way to get help from customer support. Customers interact with visual IVR by calling a number and electing to receive a shareable link to visit an interactive page where they can solve many of their own customer service issues. With traditional (or non-visual) IVR, customers are…
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