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Workers are warming to agentic AI tools, but concerns over accuracy linger

Most workers in the US and UK are using AI agents at work, according to new research, despite the fact that a third don’t trust their reliability or quality. Nearly six-in-ten are using AI agents on a daily basis, and told YouGov researchers commissioned by Pegasystems that they’re seeing useful results. Four-in-ten highlighted the automation of tedious tasks as the…