Devices recalled: Anker PowerCore 10000 power banks with the model number A1263, sold from June 2016 through December 2022 for about $27. The chargers are black and rectangular, and have “Anker” engraved on the front. The model number and serial number are printed on the bottom of the unit. Only units with qualifying serial numbers are included in the recall.
To determine whether your power bank is affected, go to Anker’s recall page and enter the serial number on your device.
The problem: Anker has received 19 reports of batteries in the A1263 model overheating, including two minor burn injuries and 11 reports of property damage.
The fix: Stop using the power bank immediately and go to Anker’s recall page to register for a replacement unit. Anker will ask for a photo showing the model number, serial number, the word “recalled” written on the unit, your name, and the date. A receipt is helpful but not required. You’ll also be asked to confirm that you’ve disposed of the old battery properly.
Battery disposal: Don’t throw the power bank in the trash or a regular recycling bin. Because lithium-ion batteries pose a fire risk, check with your local hazardous waste collection center before disposing of the unit. If the center doesn’t accept recalled batteries, contact your local municipality for guidance.
How to contact Anker: For more information, check Anker’s recall page. You can also call the company at 800-988-7973 from 9 a.m. to 8 p.m. ET Monday through Friday or send an email to support@anker.com. A live chat option is available at support.anker.com.
The recall number from the Consumer Product Safety Commission is 25-338.
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