Microsoft fixes button that restores classic Outlook client
Two weeks ago, Microsoft said it was investigating an issue causing the new Outlook email client to crash when users clicked a button that should’ve helped them switch back to classic Outlook.
The company now says this bug has been fixed, and clicking the “Go to classic Outlook” button will no longer crash New Outlook for Windows.
“Some users have reported that the ‘go back to classic Outlook’ button in new Outlook for Windows does not open a support article on how to download classic Outlook for Windows,” Redmond said when it acknowledged the problem on March 12, adding that “the application just closes, and classic Outlook is not installed.”
Those who don’t want to risk crashing their email client can also download the standalone Outlook classic client for Windows or install it from the Microsoft Store.
Contact your IT admin for assistance if you use a work or school account and can’t restore classic Outlook using the above steps.
Last month, Microsoft addressed another known issue that broke email drag-and-drop in Outlook after installing recent Windows 24H2 updates.
Since the start of the year, it has fixed other Outlook issues, including one that led to Classic Outlook and Microsoft 365 applications crashing on Windows Server 2016 or Windows Server 2019 systems and another one that triggers classic Outlook crashes when writing, replying to, or forwarding an email.
Microsoft announced in December that the new Microsoft 365 desktop client app installed on Windows devices will deploy the new Outlook in addition to the classic Outlook client. It also advised admins to edit their configurations and exclude the new Outlook app before new installations where it’s not needed.
You can find more information on blocking users from switching to the new Outlook and controlling other features and capabilities on Microsoft’s support website.
In January, Redmond also began force-installing the new email client on Windows 10 systems, starting with the KB5050081 non-security preview update. This move was first revealed in early January when the company said the new email client would be automatically installed for all Windows 10 users after installing the February 2025 security updates.
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