A software error can cause the screen to freeze or not display properly
2024 Mitsubishi Outlander PHEV
By Jeff S. Bartlett
Mitsubishi Motors North America is recalling 2022-2024 Mitsubishi Outlander and 2023-2025 Outlander PHEV SUVs because the backup camera display may fail.
The problem has been traced to improper software programming, which can cause the screen display to freeze or go blank when reversing. The loss of this valued safety feature risks a crash or injury.
There have been more than 350 warranty claims filed related to this problem. Owners who paid for a related repair are entitled to reimbursement.
The recall involves 198,940 SUVs, and it replaces and expands a previous National Highway Traffic Safety Administration recall (number 23V345). The automaker is not aware of any crashes or injuries related to this condition.
All Outlanders produced after April 22, 2025, were programmed with an updated software package.
Owners will be notified by mail starting June 30, 2025.
The Details
Vehicles recalled: 2022-2024 Mitsubishi Outlander and 2023-2025 Mitsubishi Outlander PHEV
The problem: The backup camera display may freeze or go blank.
The fix: Mitsubishi dealerships will update the software.
How to contact the manufacturer: Call Mitsubishi customer service at 888-648-7820.
NHTSA campaign number: 25V369000. Mitsubishi’s number for this recall is SR-25-001.
Consumer Reports is an independent, nonprofit organization that works side by side with consumers to create a fairer, safer, and healthier world. CR does not endorse products or services, and does not accept advertising. Copyright © 2025, Consumer Reports, Inc.
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