analytics
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Blog
How IVR Analytics Fixes Call Flow Issues and Frees Up Agents
Interactive Voice Response (IVR) analytics is a practical approach to interpreting the data collected through IVR systems. It’s a tool that provides businesses with insights into customer interactions, preferences, and system performance. IVR analytics helps companies understand patterns and trends in customer behavior. It helps them identify inefficient call flows and customer service bottlenecks. Companies that use IVR analytics well…
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Blog
A Complete Guide to CRM Analytics
Customer relationship management systems can provide extensive analytics and reporting capabilities for businesses to better understand their sales processes on a more comprehensive level. Secure data mining, data recording, and report generation translate this information into visual representations of KPIs. Popular metrics businesses generate and track include their sales cycle length, marketing ROI, sales rep performance, and deal forecasting. 1…
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Blog
AI, Cybersecurity & Data Analytics for 2025
CIOs across Australia and New Zealand’s public sector face a “hard 12 months” managing their technology estates amid cost constraints, according to a leading regional Gartner analyst. However, there is optimism that investments in AI will deliver the productivity gains many anticipate. Gartner recently released the public sector findings from its CIO Technology Executive Survey. The firm found that 94%…
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Blog
NetSuite expands AI to enhance performance management, analytics offerings
Oracle NetSuite has announced a wide-reaching set of AI announcements across its enterprise planning and analytics portfolio aimed at improved data insights and reduced complexity. Netsuite Enterprise Performance Management (EPM), the firm’s all-in-one solution for planning, forecasting, budgeting, reporting, and more across financial processes, now uses AI to automatically generate ‘financial narratives’. These commentaries on enterprise data can be used…
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