backtracking
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‘Digital first, but not digital only’: Customer service workers were first on the AI chopping block – but half of enterprises are now backtracking amid a torrent of consumer complaints and poor returns on AI
Customer service workers were among the first on the AI chopping block, but now some enterprises are backtracking amidst a consumer backlash and concerns over quality. Analysis from Gartner earlier this month found that human workers will remain an essential component for customer service activities despite the sharpened focus on AI adoption in this domain. The consultancy said half of…
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Tech execs pushed for a return to the office – now they’re backtracking amid a workforce revolt, with only 3% of firms asking staff to return full-time
Return to office (RTO) mandates have become a recurring flashpoint between businesses and staff, but only a small number of firms are still asking employees to return to the office full-time, according to analysis from Flex Index. Where 8% of organizations were enforcing strict return to office (RTO) mandates that demanded full in-person attendance last year, just 3% are enforcing…
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