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‘Digital first, but not digital only’: Customer service workers were first on the AI chopping block – but half of enterprises are now backtracking amid a torrent of consumer complaints and poor returns on AI
Customer service workers were among the first on the AI chopping block, but now some enterprises are backtracking amidst a consumer backlash and concerns over quality. Analysis from Gartner earlier this month found that human workers will remain an essential component for customer service activities despite the sharpened focus on AI adoption in this domain. The consultancy said half of…
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Microsoft 365 to block file access via legacy auth protocols by default
Microsoft has announced that it will start updating security defaults for all Microsoft 365 tenants in July to block access to SharePoint, OneDrive, and Office files via legacy authentication protocols. These changes will also address application access permissions that can expose organizations to unnecessary security risks. The rollout is set to begin in mid-July 2025, with an estimated completion date…
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Salesforce changes Slack API terms to block bulk data access for LLMs – Computerworld
SaaS overload SaaS platforms – Salesforce, Teams, Gmail, Google Drive, Office 365, Dropbox, ServiceNow, GitHub, and many others – are hugely popular, but the more of these an organization uses, the more ‘silos’ of data employees must trawl through to find useful information. Founded by former Google employees, Glean itself supports 100 of these platforms, which puts the scale of the…
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US to block China’s access to essential semiconductor design software – Computerworld
“With Cadence and Synopsys being US-based companies and Siemens contributing to more than 90% share of the EDA tools globally, this move further tightens EDA software sales in China,” said Neil Shah, VP for research and partner at Counterpoint Research. “EDA tools cannot be substituted and are the foundation to chip design and manufacturing.” What makes this strategically different is…
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Google Chrome to block admin-level browser launches for better security
Google is rolling out a change to Chromium that “de-elevates” Google Chrome so it does not run as an administrator to increase security in Windows. Microsoft previously introduced a similar feature in 2019 to the Edge Browser. When users launched Edge with elevated permissions, a warning would appear, recommending that they relaunch the browser without administrative rights. Later, Microsoft modified the…
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How to block websites and filter content in Microsoft Edge to keep your child safe
Helping your child navigate the internet safely is an important aspect of modern parenting. With so much content just a few clicks away, you need to have the right tools to filter what children can see. Microsoft Edge, the default browser included with Windows, offers built-in options to block certain websites and filter search results. These features are designed to…
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Windows 11 upgrade block lifted after Safe Exam Browser fix
Microsoft has removed an upgrade block that prevented some Safe Exam Browser users from installing the Windows 11 2024 Update due to incompatibility issues. Safe Exam Browser is an open-source software used by schools, professional certification bodies, and enterprises to transform computers into secure workstations during online exams, preventing cheating by restricting access to unauthorized resources, apps, and websites. The…
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Microsoft Teams will soon block screen capture during meetings
Microsoft is working on adding a new Teams feature that will prevent users from capturing screenshots of sensitive information shared during meetings. Those joining from unsupported platforms will be automatically placed in audio-only mode to protect shared content. The company plans to start rolling out this new Teams feature to Android, desktop, iOS, and web users worldwide in July 2025. “To address the issue…
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Brave’s Cookiecrumbler tool taps community to help block cookie notices
Brave has open-sourceed a new tool called “Cookiecrumbler,” which uses large language models (LLMs) to detect cookie consent notices and then community-driven reviews to block those that won’t break site functionality. The Brave browser has been blocking cookie consent banners by default on all websites since 2022 but found that blocking consent banners may cause website problems that severely disrupt and…
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Windows “inetpub” security fix can be abused to block future updates
A recent Windows security update that creates an ‘inetpub’ folder has introduced a new weakness allowing attackers to prevent the installation of future updates. After people installed this month’s Microsoft Patch Tuesday security updates, Windows users suddenly found an “inetpub” folder owned by the SYSTEM account created in the root of the system drive, normally the C: drive. It was…
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