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Blog
How to Set Up a Virtual Call Center the Right (& Easy) Way
Setting up a virtual call center is easier and faster than you might think. A lot of people waste too much time trying to plan every detail to perfection. But the best approach is to jump in and learn by doing. This guide explains how to set up a virtual call center in just four steps (or three if you…
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Why the Rate Center Matters When You Buy or Port Numbers
A rate center is a particular geographic area that’s crucial for businesses relying on phone services, whether they’re using traditional PSTN (Public Switched Telephone Network) or making calls over the internet with VoIP (Voice over Internet Protocol). These centers outline the rules for local calling, billing, and assigning phone numbers. Essentially, they determine whether a call is local or long-distance…
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Yes, a Multichannel Contact Center CAN Replace a Dozen Apps
Accommodating your customers’ communication preferences is important, especially as your business grows. This means supporting them via social media, website forms, live chat, SMS, traditional phone support, and any other channels they may use. Going after the wrong channels or using the wrong approach can be costly and difficult to manage. This is true for supervisors, admins, and agents alike.…
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Data center water consumption is skyrocketing, but Microsoft thinks it has a solution – the company’s new closed-loop cooling system consumes zero water and could save millions of liters per year
Microsoft has revealed more information on its new data center design that promises to consume zero water for cooling purposes. In August, the firm unveiled the new design that leverages a chip-level liquid cooling solution that can provide precise temperature control without water evaporation. A new blog post authored by Steve Solomon, VP of datacenter infrastructure engineering at Microsoft, said…
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Microsoft 365 outage takes down Office web apps, admin center
Microsoft is investigating a widespread and ongoing Microsoft 365 outage impacting Office web apps and the Microsoft 365 admin center. Since this incident started hours ago, Downdetector has received user reports complaining about problems connecting to Outlook, OneDrive, and other Office 365 apps and services. Affected customers see “We’re experiencing a service outage. All of your open files have been…
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“Significant concerns” raised over impact of data center growth on regional energy grids
Researchers say they have “significant concerns” about the effect rapid growth in data center electricity demand is having on regional energy networks. Schneider Electric has published an investigation into the possible future of AI’s electricity consumption over the next decade, using system dynamics modeling to forecast scenarios for AI electricity demand in the future. ‘The breadth of AI’s projected electricity…
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Kyndryl and Nokia extend partnership to drive data center networking gains
IT infrastructure services provider Kyndryl has expanded its partnership with Nokia in a bid to offer a wider range of data center networking solutions and services. By bringing in Nokia’s data center networking infrastructure solutions, the pair hope to appeal to enterprise customers looking to modernize and expand their data center networks. “As enterprises face increasing workloads due to hybrid…
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Meta just unveiled plans to spend $10 billion on its largest-ever data center
Meta, together with Louisiana Economic Development (LED), is planning its biggest-ever data center in Richland Parish, northeast Louisiana. The $10 billion, AI-focused facility will occupy four million square feet on 2,250 acres. Construction is expected to start this month and to take until 2030. “Richland Parish in Louisiana is an outstanding location for Meta to call home for a number…
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AWS puts AI evolution front and center at re:Invent 2024
In today’s fast-moving technology landscape, business leaders know that standing still is tantamount to failure. Nowhere has this attitude cut through more than with generative AI, which continues to see surging demand and is driving the biggest names in tech to chase greater market share. AWS knows this all too well, so it’s little wonder that AWS re:Invent 2024 was…
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How to Write a Call Center Business Plan in 7 Steps
Writing a call center business plan helps you stay organized and forces you to think through your business model, financials, and company structure. You’ll find boilerplate business plan templates and information just about anywhere. Fit Small Business has a great guide to help you get started with the basics. To keep things short and sweet, I’m going to focus on…
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