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Blog
Virgin Media O2 cuts data center cooling costs by £1 million per year
Virgin Media O2 (VMO2) has cut the amount of energy needed to cool its data centers by 15% – the equivalent of 760 tons of carbon dioxide emissions, based on location-based scope 2 accounting. The reductions were achieved through a partnership with AI-powered data center optimization software supplier EkkoSense, which specializes in real-time overviews of thermal, power and capacity performance.…
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Google Workspace users will see their Calendars front and center in Chrome
Google is adding a new daily calendar overview in newly opened Chrome tabs for Workspace users with easy access to schedules and video calls. That way, when you’re signed in with your organization’s account, the first thing you’ll see is your appointments and meetings, in addition to files stored in Google Drive. Regular Chrome users could already set up site…
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Microsoft signs off on $100 billion investment plan for data center development
Microsoft will partner with several investment companies to raise around $100 billion of capital for data center projects under a new ‘Global AI Infrastructure Investment Partnership’ (GAIIP). Supported by investment firms BlackRock, Global Infrastructure Partners (GIP), and MGX, Microsoft will work towards building and expanding on data center projects, including the energy infrastructure required to power them. Nvidia will also…
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Sweden’s biggest data center planned for 2027
EcoDataCenter has acquired a 20-acre section of a former paper mill plant in Borlänge, Sweden, and is planning a data center ‘mega campus’. The site is around 20 km from the company’s initial data center in Falun, and will add capacity of at least 240MW – and possibly up to 360 MW – making it the biggest data center in…
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Generative AI takes center stage as enterprises ramp up mainframe modernization plans
Nearly nine-in-ten businesses are deploying or planning to deploy generative AI tools and solutions to their mainframe environments, according to new research, as enterprises ramp up modernization efforts. A third of respondents to a survey from Kyndryl said mainframes have become a foundation for running AI-enabled workloads, with almost half saying they aim to use generative AI to unlock and…
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5 Proven Benefits of Contact Center Workforce Optimization
Contact center workforce optimization has two pillars: workforce management (WFM) and quality management (QM). WFM consists of forecasting, scheduling, and balancing workloads to ensure you have the right people in the right seats at any given time. QM means monitoring, analyzing, and improving agent performance. Without both, you’ll struggle to meet demand, let alone exceed customer expectations. Contact center workforce…
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7 Proven Ways to Elevate Your Contact Center Experience
Customers want to be able to reach you on their terms, preferably as fast as possible. Improving the contact center experience gets you closer to meeting that expectation. Making it easy for customers to find what they need isn’t as complicated as it sounds. There’s no mystery or strange arcane science to it — you can roll out all the…
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Call Center Quality Monitoring: Real-Time vs Post-Call
Consistent, high-quality customer service is a key element of a high-performing call center. The best way to ensure this is through call center quality monitoring. With it, you’ll gain insights into agent performance and improvement opportunities, thus helping you work toward a higher-quality bar overall. Types of call center quality monitoring It’s possible to measure call center quality at different…
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Does “Off-the-Shelf” Contact Center Integration Really Work?
You’ve probably heard the phrase “seamless integration” if you’ve looked into buying business software. Vendors like to paint a pretty picture of contact center integration: just download, point, click, and voila. In reality, it’s not that simple. The one-click integration promise Integrating CRM data into your contact center platform isn’t just nice to have — it’s required to get the…
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atNorth unveils plans for new ‘mega data center’ in Denmark
Nordic colocation firm atNorth is building its largest data center to date in the town of Ølgod in Varde, Denmark, with plans to use excess heat to fuel nearby infrastructure. AtNorth currently operates seven data centers across the Nordic countries, with further sites set to open in Helsinki, Finland and in Ballerup, Denmark this year, and a tenth under construction…
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