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Joe Biden signs executive order to speed AI data center construction
President Biden issued an executive order today aimed at speeding the development of AI data centers in the US. It directs the Department of Defense (DOD) and Department of Energy (DOE) to lease federal sites to private companies building gigawatt-scale AI data centers and clean power facilities. It also tells federal agencies to “prioritize” and speed up permitting of AI infrastructure.…
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Data center hardware spending surged last year
Last year saw record worldwide spending on data center hardware and software – and the boom is set to continue. Spending grew by a third, according to analysis from Synergy Research Group, but while there was growth across the board, the rise was mostly down to a 48% jump in spending on public cloud infrastructure, which now accounts for 55%…
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AWS eyes ‘flexible’ data center expansion with $11bn Georgia investment
AWS has announced its latest round of infrastructure investment focused in the US, pledging $11 billion for data centers in the state of Georgia. The news follows a similar announcement of $10bn in funding for data centers in Ohio at the end of last year, and comes days after Microsoft said it will spend half of an $80bn tranche of…
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How to Pick the Right Omnichannel Contact Center
Imagine giving your team the ability to see all the information your company has on any lead or customer while also making it possible to contact them via any channel your company uses — all from a single platform. That’s what an omnichannel contact center does. It ties together everything a team of agents might use — from social media, text…
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Strategies for Cloud Contact Center Platform API Management
Cloud contact centers connect agents with customers across multiple channels, including voice, email, SMS, social media, live chat, and more. Cloud contact center platform API management plays a critical role in maintaining all of these channels. Unlike traditional on-premises phone systems and hosted contact center solutions, cloud contact centers aren’t bound by physical locations or servers. Instead, all of your…
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Data center power demand to triple in US off AI boom
Data centers currently chew through 4.4% of American energy — and that could be set to triple to 12% by 2028. That’s according to the Berkeley Lab, which has analysed data center electricity use on behalf of the US government, including servers, storage, network equipment, and other infrastructure. The report comes as the AI boom is driving power demand at…
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How to Set Up a Virtual Call Center the Right (& Easy) Way
Setting up a virtual call center is easier and faster than you might think. A lot of people waste too much time trying to plan every detail to perfection. But the best approach is to jump in and learn by doing. This guide explains how to set up a virtual call center in just four steps (or three if you…
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Why the Rate Center Matters When You Buy or Port Numbers
A rate center is a particular geographic area that’s crucial for businesses relying on phone services, whether they’re using traditional PSTN (Public Switched Telephone Network) or making calls over the internet with VoIP (Voice over Internet Protocol). These centers outline the rules for local calling, billing, and assigning phone numbers. Essentially, they determine whether a call is local or long-distance…
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Yes, a Multichannel Contact Center CAN Replace a Dozen Apps
Accommodating your customers’ communication preferences is important, especially as your business grows. This means supporting them via social media, website forms, live chat, SMS, traditional phone support, and any other channels they may use. Going after the wrong channels or using the wrong approach can be costly and difficult to manage. This is true for supervisors, admins, and agents alike.…
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Data center water consumption is skyrocketing, but Microsoft thinks it has a solution – the company’s new closed-loop cooling system consumes zero water and could save millions of liters per year
Microsoft has revealed more information on its new data center design that promises to consume zero water for cooling purposes. In August, the firm unveiled the new design that leverages a chip-level liquid cooling solution that can provide precise temperature control without water evaporation. A new blog post authored by Steve Solomon, VP of datacenter infrastructure engineering at Microsoft, said…
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