center
-
Blog
How To Improve Contact Center CX Without Buying New Tech
Customers expect seamless, efficient, 24/7 support. that level of contact center CX is table stakes for maintaining a positive brand image for today’s buyers. Providing a high-level contact center customer experience requires more than just quick responses — it demands thoughtful integration of technology, well-trained agents, and personalized service. This post will explore practical strategies to enhance CX across the…
Read More » -
Blog
The answer to data center sustainability? Industry rallies around light-based networking systems
Light-based networking could be a boon for sustainability in the data center industry, though experts have warned ITPro that it won’t be a silver bullet amid spiraling power consumption. A branch of photonics, the science of light waves, this form of networking allows for the transferral of data in a much more energy-efficient manner as it avoids the loss of…
Read More » -
Blog
FOI requests show the vast majority of UK data center applications are approved
With the UK government keen to make it easier to develop more data centers, new research shows that – in the cities at least – the vast majority of planning applications are approved. According to FOI-based research from Onnec, local authorities in the UK’s 20 biggest cities declined just three out of 88 applications over the last five years. A…
Read More » -
Blog
Great Plains Regional Medical Center notifies 133K people of data breach that compromised SSNs and medical info
Great Plains Regional Medical Center over the weekend confirmed it notified 133,149 people of a September 2024 data breach that compromised patients’ names, Social Security numbers, health insurance info, clinical treatment info, driver’s license numbers, and demographic details. GPRMC says it suffered a ransomware attack, though no cybercriminal group has claimed responsibility yet. “This investigation showed that an unknown person…
Read More » -
Blog
Microsoft’s Azure growth isn’t cause for concern, analysts say – but as it battles AWS and Google its ability to meet data center AI demands could become a problem
The big three cloud providers have posted largely strong growth despite a slight falter from Microsoft Azure, but experts have told ITPro that flagging cloud earnings are to be expected. All three hyperscalers recently delivered Q3 earnings results, with AWS posting a 19% increase in sales year-on-year to $27.5 billion. The Amazon-owned cloud provider clocked an operating income of $10.4…
Read More » -
Blog
Power supply shortages are a ticking time bomb for data center operators
Two-fifths (40%) of data centers could face constraints in power availability by 2027 as AI demand continues to ramp up, according to research from Gartner. Forecasts for electricity consumption growth in the data center industry are as high as 160%, Gartner said, creating a landscape in which four out of every ten will face power challenges in three years’ time.…
Read More » -
Blog
What does a data center look like in the AI era?
Artificial Intelligence (AI)I has been a hotbed for innovation, promising to transform industries and drive new efficiencies. As such, the infrastructure that supports these advancements has never been more critical. But AI places vastly different demands on this infrastructure, precipitating a transformation in how our data centers are designed. Traditional data centers are CPU-centric, providing flexible processing power suitable for…
Read More » -
Blog
How to Test a Call Center Integration Before Buying Seats
Integrating business software with your call center is essential, but it’s rarely easy. Vendors, of course, are going to sugarcoat the hurdles and advertise a call center integration that works off the shelf. Some are more open about the difficulties, but either way, you need to do your due diligence before making any drastic changes. I’ll walk you through every…
Read More » -
Blog
5 Steps In Every Successful Contact Center Migration Plan
Contact center migration is the process of moving from on-site infrastructure to a cloud-based system, including software, data, and services. This shift allows companies to offer secure communication for remote teams with less complexity compared to traditional on-premises setups. A cloud or virtual contact center provides cost savings, scalability, and improved reliability, making it an ideal choice for businesses aiming…
Read More » -
Blog
6 Ways to Automate Key Elements of a Call Center Workflow
Most steps in a call center workflow are repeated thousands of times each day. That means any step you can eliminate or automate will translate into a huge productivity gain. In this post, we’ll cover a number of different strategies for automating elements of your call center workflow. Some methods involve new technology, others involve making more with what you…
Read More »