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Blog
IT exec accused of falsifying data center certifications to win millions in government contracts
The chief executive of a US IT services company has been indicted for fraud amid accusations that he lied about the reliability, availability, and security of his firm’s data center. Deepak Jain, 49, of Potomac, was the CEO of an information technology services company – referred to as Company A – that provided data center services to customers, including the…
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Data center provider fakes Tier 4 data center certificate to bag $11M SEC deal
Impact on vendor trust and certification verification This case highlights the vulnerabilities that organizations face when relying on third-party certifications. The fraudulent certification raises serious concerns for CIOs and IT leaders who depend on certified data centers to ensure fault tolerance and security for critical data. “With this episode, organizations will have to go deeper to verify the reported credentials,…
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High Call Center Queuing Times? 5 Causes With Easy Fixes
Long hold times are one of the biggest sources of frustration for callers. Excessive call center queuing leads to abandoned calls, poor customer experience, and can even impact sales and loyalty. If your call center is plagued by high queue times, it’s crucial to identify and address the root causes. In this article, we’ll explore five common reasons behind lengthy…
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£6.3 billion data center investment marks major ‘vote of confidence’ for UK tech industry
Four US firms have announced plans to invest a total of £6.3 billion in data center infrastructure across the UK in a move described by technology secretary Peter Kyle as a ‘vote of confidence’ in Britain. The deals with CyrusOne, ServiceNow, CloudHQ, and CoreWeave, announced as part of this week’s International Investment Summit, bring the total investment in UK data…
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Tri-City Medical Center increases ransomware data breach figure to over 108K
California’s Tri-City Medical Center has upped the number of people involved in its November 2023 ransomware attack to 108,149. In its previous notification (dated March 2024), it alerted just 7,847 people that this attack may have impacted their names and Social Security numbers. The attack also caused widespread disruption, shutting down the majority of the hospital’s emergency services and forcing…
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AWS extends data center equipment lifespans with reverse logistics plant in Dublin
Amazon has expanded its European recycling commitment with facilities in Dublin that work to repair data center hardware for reuse. The Irish facility is part of Amazon’s ‘re:Cycle Reverse Logistics’ program which also runs a facility in Pennsylvania, according to reporting from Data Center Dynamics. This reverse logistics site extends the life of data center hardware by dedicating its workforce…
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8 Simple Call Center Best Practices That Require $0 Spend
If you have ever worked in a call center, then you know following best practices is really hard. For many teams, especially those with high turnover, just getting through the day is difficult enough. So I’m not blogging from an ivory tower acting like it’s easy to maintain call center best practices — it’s not — it requires dedicated managers…
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The Latest Call Center IVR Upgrades Are Slashing Wait Times
Interactive voice response (IVR) systems route calls and handle basic queries. Call center IVR systems are specialized versions designed for much higher call volumes. For many years, call center IVR systems were clunky and hard for end-users to modify on their own. Want to reroute a call path? Call the vendor and wait three months. Call center IVR systems today…
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7 Causes of Call Center Burnout Any Employer Can Address
Call center burnout is a real phenomenon that affects your most dedicated employees. The harder someone is willing to work, the greater the chances they eventually burn out. The mediocre-to-average employee? You don’t really have to worry about them burning out — they’re never going to work hard enough to be in danger. That’s the issue. Call center burnout affects…
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AMD eyes networking efficiency gains in bid to streamline AI data center operations
AMD has announced a sweeping expansion of its high-performance networking portfolio in a bid to supercharge data center efficiency in the age of AI. Officially unveiled at its Advancing AI conference in San Francisco this week, the chip maker hailed the launch of its new Pensando Salina data processing unit (DPU), which is aimed specifically at streamlining AI cluster performance.…
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