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GrubHub data breach impacts customers, drivers, and merchants
Food delivery company GrubHub disclosed a data breach impacting the personal information of an undisclosed number of customers, merchants, and drivers after attackers breached its systems using a service provider account. “Our investigation found that the intrusion originated with an account belonging to a third-party service provider that provided support services to Grubhub,” the company said on Monday. “We immediately…
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Mississippi electric utility notifies 21K customers of data breach claimed by ransomware gang
Mississippi electric utility Yazoo Valley Electric Power Association yesterday confirmed it notified 20,997 people of an August 2024 data breach. Ransomware gang Akira claimed responsibility for the attack, saying it stole Social Security numbers, internal corporate documents, and financial records. Yazoo Valley has not verified Akira’s claim and has not publicly disclosed what data was compromised. We do not yet…
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Cannabis retailer STIIIZY notifies 380,000 customers of data breach
Cannabis retailer Stiiizy yesterday confirmed it notified 380,000 people of an October 2024 data breach that compromised the following customer info: Info from government-issued ID cards including driver’s licenses and medical cannabis cards Transactions with dispensaries Names Addresses Dates of birth Passport numbers Photographs Signatures “Other personal information” The attack was limited to California, where the following Stiiizy locations were…
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Hackers are turning Amazon S3 bucket encryption against customers in new ransomware campaign – and they’ve already claimed two victims
Hackers who were able to steal data belonging to two AWS customers used the platform’s encryption capabilities to conduct a novel type of ransomware attack, researchers have warned. A new report from cyber resilience firm Halcyon’s RISE team identified a new ransomware campaign targeting Amazon S3 buckets, where the attackers leverage AWS’ server-side encryption along with the Customer Provided Keys…
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“A huge disaster”: Marc Benioff hits back at Microsoft CEO Satya Nadella, claims customers don’t take Copilot seriously
Salesforce CEO Marc Benioff has again fired shots at Microsoft Copilot, branding the tool a “huge disaster” and suggesting customers don’t take the firm seriously in the AI space. The comments came in retaliation to a remark Microsoft CEO Satya Nadella made about the future of software as a service (SaaS) platforms, which was then put to Benioff on ‘The…
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How to Run a UCaaS Migration Your Customers Won’t Notice
When you migrate to UCaaS (Unified Communications as a Service), voice, video, messaging, and collaboration tools are combined into a single cloud-based platform. Employees can sign into a one service for all communications, which is more efficient and easier to secure. But migrating from a legacy system isn’t easy. Downtime, data transfer challenges, and frustrated customers can turn an upgrade…
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Hackers steal ZAGG customers’ credit cards in third-party breach
ZAGG Inc. is informing customers that their credit card data has been exposed to unauthorized individuals after hackers compromised a third-party application provided by the company’s e-commerce provider, BigCommerce. ZAGG is a consumer electronics accessories maker known for its mobile accessories, such as screen protectors, phone cases, keyboards, and power banks. The Utah-based company has an annual revenue of $600 million.…
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Honey’s deal-hunting browser extension is accused of ripping off customers and YouTubers
The PayPal Honey browser extension is, in theory, a handy way to find better deals on products while you’re shopping online. But in a video published this weekend, YouTuber MegaLag claims the extension is a “scam” and that Honey has been “stealing money from influencers, including the very ones they paid to promote their product.” Honey works by popping up…
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NotebookLM Plus is now available to Google Workspace customers – Computerworld
“From the start, we wanted NotebookLM to be a tool that would let you move effortlessly from asking questions to reading your sources to capturing your own ideas,” Steven Johnson, editorial director forGoogle Labs, said in a blog post. “Today, we’re rolling out a new design that makes it easier than ever to switch between those different activities in a single, unified interface.” The interface…
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Which One Will Save You More Customers?
ACD (automatic call distribution) and IVR (interactive voice response) are two different ways for call centers to handle inbound calls. ACD automatically routes incoming calls based on predefined rules — an IVR guides callers through pre-recorded menu options so they can route themselves. In a perfect world, you’re able to use both to optimize around the caller experience. If you…
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