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David’s Bridal notifies staff and customers of data breach following two ransomware attacks
David’s Bridal over the weekend confirmed it notified 4,132 Texans of a data breach that compromised customers’ and employees’ names, Social Security numbers, medical information, health insurance information, addresses, and driver’s license numbers, according to the state Attorney General. Two ransomware gangs claimed responsibility for breaches at David’s Bridal: LockBit in January 2024 and Werewolves in February 2024. It’s possible…
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Is a VMware exodus looming? Disgruntled customers are actively seeking alternative providers or exploring open source options in the wake of Broadcom’s acquisition
VMware customers are becoming increasingly frustrated with uncertainty and spiraling licensing costs, new research suggests, after its acquisition by IT giant Broadcom. Research from Civo found more than half (51.9%) of VMware customers were considering ditching services after Broadcom finalized its acquisition of the cloud computing and virtualization firm. After a series of drastic changes to its operating model including…
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Canva raises prices by 320% for US customers – Computerworld
Design platform Canva has announced to customers in the US that the price of a subscription to Canva Teams will rise from $120 per year to $500 per year for five users, representing a 320% increase. Customers in Australia, where Canva is based, have also been notified of large price increases, according to Information Age. The reason for the hefty price increase: Canva…
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AT&T customers report wireless service has been down for hours
AT&T is experiencing some issues right now that are leaving customers seeing “SOS” instead of their usual bars of service. “We are working to address a software issue that may affect the ability of a limited number of our customers to connect to our wireless network. Keeping our customers connected is our highest priority, so we appreciate their patience as we…
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Patelco notifies 726,000 customers of ransomware data breach
Patelco Credit Union warns customers it suffered a data breach after personal data was stolen in a RansomHub ransomware attack earlier this year. Though the organization did not name the attackers, the RansomHub gang claimed responsibility on August 15, 2024, when they published all of the stolen data on their extortion portal. Patelco is an American not-for-profit credit union that…
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GMC is delivering its first Sierra EV electric pickup trucks to customers
GMC’s 2024 Sierra EV is parent company GM’s third electric pickup truck built on the Ultium EV platform after the just-launched Chevy Silverado EV. It’s also GM’s second GMC-branded EV after the beastly Hummer EV pickup (which now also comes in SUV format). (Personally, I think the Sierra EV also has a looks advantage with its uniquely armored front, which…
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SolarWinds urges customers to patch critical Web Help Desk flaw
SolarWinds has issued a warning to customers after the discovery of a critical vulnerability in the firm’s Web Help Desk solution. The vulnerability, tracked as CVE-2024-28986, is a Java deserialization vulnerability that could be exploited to achieve remote code execution, the company confirmed in an advisory last week. “SolarWinds Web Help Desk was found to be susceptible to a Java…
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So you introduced an AI chatbot for customers — here’s why they probably hate it
AI chatbots could be clogging up your customer care process, research suggests, with consumers going so far as to use ‘hacks’ to get around using automated customer service agents. ServiceNow’s Consumer Voice Report for 2024 found the litany of AI chat interfaces being used to replace human customer service representatives are frustrating consumers. ServiceNow surveyed 2,000 consumers across the UK,…
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ASOS extends AI deal with Microsoft to support staff, customers
ASOS has signed a new three-year deal with Microsoft to extend its use of AI for customer experiences and internal operations. The aim is to free up time to allow staff to focus on higher value work, save time through automation, and use AI assistants to present themes, sentiments, suggestions, and recommendations. “A core part of our business strategy is…
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