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NotebookLM Plus is now available to Google Workspace customers – Computerworld
“From the start, we wanted NotebookLM to be a tool that would let you move effortlessly from asking questions to reading your sources to capturing your own ideas,” Steven Johnson, editorial director forGoogle Labs, said in a blog post. “Today, we’re rolling out a new design that makes it easier than ever to switch between those different activities in a single, unified interface.” The interface…
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Which One Will Save You More Customers?
ACD (automatic call distribution) and IVR (interactive voice response) are two different ways for call centers to handle inbound calls. ACD automatically routes incoming calls based on predefined rules — an IVR guides callers through pre-recorded menu options so they can route themselves. In a perfect world, you’re able to use both to optimize around the caller experience. If you…
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Cloudflare says it lost 55% of logs pushed to customers for 3.5 hours
Internet security giant Cloudflare announced that it lost 55% of all logs pushed to customers over a 3.5-hour period due to a bug in the log collection service on November 14, 2024. Cloudflare offers an extensive logging service to customers that allows them to monitor the traffic on their site and filter that traffic based on certain criteria. These logs…
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SAP launches sovereign cloud service for UK customers
SAP has announced new sovereign cloud capabilities in the UK, meaning customers will now be able to process data entirely within the borders of the country. The offering is now fully operational and available to customers, SAP said in a statement, and is designed to meet the highest standards of data residency, security, and compliance within the UK. It’s targeted…
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Why Customers and Companies Love Interactive Voice Response
Interactive Voice Response (IVR) systems are invaluable, creating efficiency and convenience for both businesses and their customers. IVR answers common questions, directs calls to the right agents, and reduces wait times — giving customers quicker resolutions and fewer hold-ups. For companies, IVR cuts service costs by automating repetitive tasks and freeing up agents for complex issues, helping to optimize resources…
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Hacker claims to have data linked to 19 million French mobile and internet customers
Free, the second largest internet service provider (ISP) and telephone operator in France, has recently confirmed it was the victim of a major breach. The company, which is believed to have over 20 million customers, notified France’s cyber agency over the weekend, stating that threat actors targeted a management tool which was used to exfiltrate user data. Free clarified that…
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Ford tells some EV customers to stop using its Tesla Supercharger adapter
Ford started offering free adapters for Tesla’s Supercharger network to owners of its EVs in February, and now it’s telling some of its customers to stop using them, reports InsideEVs. The company found a “potential issue” that could cause “reduced charging speeds over time” or even damage to the charge port itself, according to a service bulletin it’s sending to…
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Microsoft warns it lost some customer’s security logs for a month
Microsoft is warning enterprise customers that, for almost a month, a bug caused critical logs to be partially lost, putting at risk companies that rely on this data to detect unauthorized activity. The issue was first reported by Business Insider earlier this month, who reported that Microsoft had began notifying customers that their logging data had not been consistently collected…
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Amazon says 175 million customers now use passkeys to log in
Amazon has seen massive adoption of passkeys since the company quietly rolled them out a year ago, announcing today that over 175 million customers use the security feature. “Today, we’re excited to share that more than 175 million customers have enabled passkeys on their Amazon accounts, allowing them to sign in six-times faster than they could otherwise,” says Amazon. “Adoption…
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Adobe lets customers test Firefly AI video generator – Computerworld
One is the text and image to video generation that Adobe previewed last month, accessible in the Firefly web app at firefly.adobe.com. This enables users to create five-second, 720p-resolution videos from natural-language text prompts. These can contain realistic video footage and 2D or 3D animations. It’s also possible to generate video using still images as a prompt, meaning a photograph…
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