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SAP launches sovereign cloud service for UK customers
SAP has announced new sovereign cloud capabilities in the UK, meaning customers will now be able to process data entirely within the borders of the country. The offering is now fully operational and available to customers, SAP said in a statement, and is designed to meet the highest standards of data residency, security, and compliance within the UK. It’s targeted…
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Why Customers and Companies Love Interactive Voice Response
Interactive Voice Response (IVR) systems are invaluable, creating efficiency and convenience for both businesses and their customers. IVR answers common questions, directs calls to the right agents, and reduces wait times — giving customers quicker resolutions and fewer hold-ups. For companies, IVR cuts service costs by automating repetitive tasks and freeing up agents for complex issues, helping to optimize resources…
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Hacker claims to have data linked to 19 million French mobile and internet customers
Free, the second largest internet service provider (ISP) and telephone operator in France, has recently confirmed it was the victim of a major breach. The company, which is believed to have over 20 million customers, notified France’s cyber agency over the weekend, stating that threat actors targeted a management tool which was used to exfiltrate user data. Free clarified that…
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Ford tells some EV customers to stop using its Tesla Supercharger adapter
Ford started offering free adapters for Tesla’s Supercharger network to owners of its EVs in February, and now it’s telling some of its customers to stop using them, reports InsideEVs. The company found a “potential issue” that could cause “reduced charging speeds over time” or even damage to the charge port itself, according to a service bulletin it’s sending to…
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Microsoft warns it lost some customer’s security logs for a month
Microsoft is warning enterprise customers that, for almost a month, a bug caused critical logs to be partially lost, putting at risk companies that rely on this data to detect unauthorized activity. The issue was first reported by Business Insider earlier this month, who reported that Microsoft had began notifying customers that their logging data had not been consistently collected…
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Amazon says 175 million customers now use passkeys to log in
Amazon has seen massive adoption of passkeys since the company quietly rolled them out a year ago, announcing today that over 175 million customers use the security feature. “Today, we’re excited to share that more than 175 million customers have enabled passkeys on their Amazon accounts, allowing them to sign in six-times faster than they could otherwise,” says Amazon. “Adoption…
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Adobe lets customers test Firefly AI video generator – Computerworld
One is the text and image to video generation that Adobe previewed last month, accessible in the Firefly web app at firefly.adobe.com. This enables users to create five-second, 720p-resolution videos from natural-language text prompts. These can contain realistic video footage and 2D or 3D animations. It’s also possible to generate video using still images as a prompt, meaning a photograph…
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Fidelity Data Breach Exposes Data From 77,099 Customers
In August, a threat actor compromised the data of 77,099 Fidelity Investments customers in Maine, the financial firm said in a breach notification letter to thousands of customers on Oct. 9. The attacker didn’t access funds in Fidelity investment accounts. However, the hacker obtained personal information — including Social Security numbers and driver’s licenses — and created two new customer…
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Comcast and Truist Bank customers caught up in FBCS data breach
Comcast Cable Communications and Truist Bank have disclosed they were impacted by a data breach at FBCS, and are now informing their respective customers that their data has been compromised. The case concerns a data breach at Financial Business and Consumer Solutions (FBCS), a debt collection agency in the U.S. that partners with various companies to collect unpaid debts on…
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A Bank of America outage showed customers blanked-out account balances
First, it was Spotify, then Verizon, then PlayStation, and now it’s apparently Bank of America’s turn to have an outage this week. Some customers reported problems accessing their bank accounts on Wednesday, with the balances showing $0 or “—-” instead of what should be there. “Some mobile and online banking clients experienced an issue accessing their accounts and balance information…
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