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Blog
AI agent announcements are a dime a dozen right now – here’s what Oracle thinks it’s doing differently
Oracle’s latest foray into the world of AI agents will leverage the firm’s strength in infrastructure and come at no additional cost to users, the company revealed at Oracle CloudWorld Tour London 2025. ‘AI Agent Studio’ will bring agentic capabilities to the Oracle Fusion platform, giving users the ability to create, deploy, and manage agents across cloud infrastructure. The aim…
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Blog
Yes, a Multichannel Contact Center CAN Replace a Dozen Apps
Accommodating your customers’ communication preferences is important, especially as your business grows. This means supporting them via social media, website forms, live chat, SMS, traditional phone support, and any other channels they may use. Going after the wrong channels or using the wrong approach can be costly and difficult to manage. This is true for supervisors, admins, and agents alike.…
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