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Blog
How IVR Analytics Fixes Call Flow Issues and Frees Up Agents
Interactive Voice Response (IVR) analytics is a practical approach to interpreting the data collected through IVR systems. It’s a tool that provides businesses with insights into customer interactions, preferences, and system performance. IVR analytics helps companies understand patterns and trends in customer behavior. It helps them identify inefficient call flows and customer service bottlenecks. Companies that use IVR analytics well…
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Blog
NZXT H7 Flow 2024 review: A PC case with exceptional airflow
When you’re assembling a high-performance PC, the case you choose is important. It doesn’t just alter the way your computer looks, but also how well it works and stays cool. The NZXT H7 Flow is one of the best cases from NZXT, and the latest 2024 model promises great airflow, a well-thought-out design, and easy-to-use features. I spent some time…
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Blog
How To Setup an IVR Call Flow to Maximize Containment Rate
For businesses using Interactive Voice Response (IVR) systems, a well-designed call flow is essential to streamline customer journeys and optimize self-service options. When crafted strategically, IVR call flows empower customers to resolve common issues independently, ensuring that human agents can focus on complex or high-priority cases. Optimizing IVR call flow is an ongoing process, as customer needs and company capabilities…
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Blog
The impact of the IT skills shortage on business – and what the sector is doing to stem the flow
Skills shortages have always been an issue in the IT sector, and the problem shows no sign of decreasing anytime soon. Analyst firm IDC predicts that by 2026, over 90% of organizations will feel the pain of the IT skills crisis. The growing demand for IT skills (according to analysts at Gartner, 79% of CIOs and senior IT leaders plan…
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