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DOGE wants to modernize Social Security’s legacy tech — what could possibly go wrong? – Computerworld
“You can’t just flip a switch one night and expect to be able to upgrade. It takes due diligence, and you have to understand the complexity of the programs,” he added. In light of DOGE’s employee cuts at the agency, Fichtner and Kathleen Romig, director of Social Security and Disability Policy at the Center on Budget and Policy Priorities, warned…
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Consumers are sick of slow, clunky services, so they’re demanding enterprises modernize their tech
Consumers are placing increased pressure on enterprises to improve user experiences and update clunky legacy technology, according to new research from Pegasystems and YouGov. More than three-quarters (77%) of surveyed consumers said organizations should invest in improved interactions with customers, while over two-thirds (69%) feel companies are more interested in driving profits with tech investments than improving customer experience. Many…
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