practices
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Blog
China targets Apple’s business practices; maybe the company should adapt – Computerworld
They say great art reflects its time. When it comes to Apple’s business, just as the iMac and iPod matched the zeitgeist, the company must now develop its business to meet the complex demands of a divided, post-globalist world struggling with economic and climate insecurity. Apple should bear that in mind as it faces its latest regulatory nightmare, this time…
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‘Nothing is faster than the speed of human interaction’: Dell orders staff back into the office as the company shakes up hybrid working practices
Dell Technologies is ordering staff to return to the office, according to reports, as the company looks to change its hybrid working policies. In a memo obtained by Business Insider, CEO Michael Dell informed employees across the board that the company was ‘retiring hybrid policy’ from 3 March. “What we’re finding is that for all the technology in the world,…
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Benefits, Challenges & Best Practices
Cloud computing offers virtualized services over actual physical servers. It also provides infrastructure services that relate to networks – load balancers are an example of this. It is perfectly possible to base your virtual network on virtual resources. Efficiency is leading the entire IT sector towards cloud-based systems, so it is probably inevitable that you will eventually take on that…
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FTC cracks down on Genshin Impact gacha loot box practices
Genshin Impact developer Cognosphere (aka Hoyoverse) has agreed to a $20 million settlement with the U.S. Federal Trade Commission (FTC) over its gacha loot box monetization and is now banned from selling them to teens under the age of sixteen without parental consent. This comes after the FTC referred a complaint to the Department of Justice over the company’s unfair marketing of loot…
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Government urged to improve tech procurement practices
The UK’s National Audit Office (NAO) has released a critical report into the way the government has worked with technology suppliers, saying it has wasted taxpayers’ money and missed opportunities to modernize government. Government departments have treated tech suppliers in the same way as any other, according to the NAO, with procurement guidance failing to address all the complexities of…
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Out of 15 IVR Best Practices, You Only Need These 7
Interactive Voice Response (IVR) systems are like digital receptionists—they help customers and agents alike by automating phone system tasks and providing useful information to callers. When it comes to IVR, there’s a lot of info out there about strategies, tips, and best practices. But there are only seven IVR best practices that truly matter when it comes to improving your…
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How to encourage employees to buy into sustainable work practices
Any organization that attempts to put sustainability policies in place but then fails to embed them into everyday work is not an organization that is meeting its full sustainability potential. Presenting those policies as non-questionable edicts or rules that are enforced from the top down is one of the best ways to undermine your efforts. For an organization to achieve…
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Three best change management practices to take on board in 2025
Change is tough and can sometimes feel as if it’s all happening at once. Orgvue’s latest research with 700 senior decision-makers shows just how overwhelming it can be: Two out of five CEOs say they’d rather quit than lead a major workforce transformation, with resistance to change, a lack of clear vision, and leadership’s reluctance to make difficult decisions as…
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5 Best Practices for Setting Up a Smooth IVR Phone Tree
An interactive voice response (IVR) system provides an automated phone menu for callers to interact with instead of a live agent. They present a tree of options for customers to serve themselves, thus giving businesses an efficient and cost-effective way to route calls and solve certain issues. For callers, an IVR can reduce wait times and deliver a better customer…
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Scale AI under fire in suit filed by former worker alleging unlawful business practices – Computerworld
Moreover, the subject matter of many prompts, some of which involved suicidal ideation and violence, among other disturbing topics, coupled with restrictions from Scale AI around break times and outside research, created a grueling, authoritarian workplace in which workers could be terminated for complaining about working conditions, payments, or company processes, the complaint said. Additionally, the suit says that McKinney…
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