practices
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Blog
Out of 15 IVR Best Practices, You Only Need These 7
Interactive Voice Response (IVR) systems are like digital receptionists—they help customers and agents alike by automating phone system tasks and providing useful information to callers. When it comes to IVR, there’s a lot of info out there about strategies, tips, and best practices. But there are only seven IVR best practices that truly matter when it comes to improving your…
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How to encourage employees to buy into sustainable work practices
Any organization that attempts to put sustainability policies in place but then fails to embed them into everyday work is not an organization that is meeting its full sustainability potential. Presenting those policies as non-questionable edicts or rules that are enforced from the top down is one of the best ways to undermine your efforts. For an organization to achieve…
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Three best change management practices to take on board in 2025
Change is tough and can sometimes feel as if it’s all happening at once. Orgvue’s latest research with 700 senior decision-makers shows just how overwhelming it can be: Two out of five CEOs say they’d rather quit than lead a major workforce transformation, with resistance to change, a lack of clear vision, and leadership’s reluctance to make difficult decisions as…
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5 Best Practices for Setting Up a Smooth IVR Phone Tree
An interactive voice response (IVR) system provides an automated phone menu for callers to interact with instead of a live agent. They present a tree of options for customers to serve themselves, thus giving businesses an efficient and cost-effective way to route calls and solve certain issues. For callers, an IVR can reduce wait times and deliver a better customer…
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Scale AI under fire in suit filed by former worker alleging unlawful business practices – Computerworld
Moreover, the subject matter of many prompts, some of which involved suicidal ideation and violence, among other disturbing topics, coupled with restrictions from Scale AI around break times and outside research, created a grueling, authoritarian workplace in which workers could be terminated for complaining about working conditions, payments, or company processes, the complaint said. Additionally, the suit says that McKinney…
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The open source community relies on a loyal army of committed developers – but their security practices are putting the whole ecosystem at risk
Insufficient security on individual developer accounts maintaining some of the most popular packages poses a significant threat to the open source community and beyond, according to a report from the Linux Foundation. The Linux Foundation Census is the third report of its kind looking into the widespread use of free and open source software (FOSS), aggregating data from over 12…
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Canada sues Google over alleged anticompetitive practices in online advertising – Computerworld
A global spotlight on Google’s practices Earlier this month the US DOJ has recommended extensive measures to limit Google’s dominance, including the potential breakup of its Chrome browser and Android operating system. These products are pivotal distribution platforms for Google Search, which was deemed an illegal monopoly in Federal Judge Amit Mehta’s August ruling. These cases collectively highlight the increasing…
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FTC opens antitrust investigation into Microsoft’s cloud, AI, and cybersecurity practices – Computerworld
Focus on market dominance and security practices The investigation centers on Microsoft’s bundling of office productivity and security software with its cloud services, a practice critics argue disadvantages competitors in the authentication and cybersecurity markets. The FTC is particularly examining Microsoft Entra ID, its user authentication service, amid complaints that licensing terms and integration with its cloud offerings impede rival…
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FTC eyes Microsoft’s cloud practices amid anti-trust scrutiny – Computerworld
If pursued, this inquiry could lead to intensified regulations on Microsoft’s cloud strategy, underscoring the FTC’s commitment to protecting competitive markets in sectors increasingly dominated by a few key players. Neither the FTC nor Microsoft has publicly commented on the matter. “Moving forward, all hyperscalers should commit to the interoperability of their cloud solutions in both intent and practice,” Jain…
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Apple’s Geo-Blocking Practices Could Violate EU Rules
The European Commission has informed Apple that its geo-blocking practices, where services are limited or blocked in certain geographical locations, are potentially breaking the law. These practices have been identified on the App Store, Apple Arcade, Music, iTunes Store, Books, and Podcasts. The Commission, along with the Consumer Protection Cooperation Network, has three main issues relating to Apple’s geo-blocking, which…
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