Webex
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Cisco’s AI agents for WebEx aim to improve customer service – Computerworld
The Webex AI Agent, slated to be available at the end of this month, should make customer service calls smoother by using AI alongside human agents. The goal is to reduce wait times and use intelligent ways to resolve issues. According to Cisco, the Agent will allow companies to tackle complex real-time customer service queries by handling more dynamic conversations.…
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Cisco warns of Webex for BroadWorks flaw exposing credentials
Cisco warned customers today of a vulnerability in Webex for BroadWorks that could let unauthenticated attackers access credentials remotely. Webex for BroadWorks integrates Cisco Webex’s video conferencing and collaboration features with the BroadWorks unified communications platform. While the company has yet to assign a CVE ID to track this security issue, Cisco says in a Tuesday security advisory that it already pushed…
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