workforce
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Blog
Cyber workforce growth slows as tight budgets hit hiring targets — and it’s going to create a more dangerous threat landscape and send burnout through the roof
Growth of the global cybersecurity workforce has slowed for the first time in six years, according to new research, while cyber threats show no signs of slowing. ISC2’s Cybersecurity Workforce Study found the global workforce amounted to 5.5 million people, marking a 0.1% year on year increase, whereas the labor pool had grown by as much as 8.7% year on…
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Blog
5 Proven Benefits of Contact Center Workforce Optimization
Contact center workforce optimization has two pillars: workforce management (WFM) and quality management (QM). WFM consists of forecasting, scheduling, and balancing workloads to ensure you have the right people in the right seats at any given time. QM means monitoring, analyzing, and improving agent performance. Without both, you’ll struggle to meet demand, let alone exceed customer expectations. Contact center workforce…
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Blog
Tech execs pushed for a return to the office – now they’re backtracking amid a workforce revolt, with only 3% of firms asking staff to return full-time
Return to office (RTO) mandates have become a recurring flashpoint between businesses and staff, but only a small number of firms are still asking employees to return to the office full-time, according to analysis from Flex Index. Where 8% of organizations were enforcing strict return to office (RTO) mandates that demanded full in-person attendance last year, just 3% are enforcing…
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