What Should You Do if You Own a JuiceBox EV Charger?

We’re not sure yet. According to Enel X Way North America, the company will no longer accept service requests and is in the process of appointing an “experienced third party” to manage any remaining obligations. The company says that further information will be provided on a claims information page, which is not yet available. We reached out to Enel X Way, Enel, and the claims email listed on Enel X Way’s home page to find out more, but have not heard back. Outstanding JuiceBox orders will not be fulfilled.

If you purchased your JuiceBox recently, you may be able to return it to a retailer or take advantage of a credit card’s warranty coverage benefit if something goes wrong. If you experience a safety issue with your charger, you can submit a complaint to NHTSA. If you’re looking for a new charger, we’ve had good experiences with several alternatives.

Ultimately, the responsibility for continued functionality should fall on Enel X Way, says Stacey Higginbotham, policy fellow at Consumer Reports. Manufacturers of software-tethered products should set aside money to support future warranty coverage or to reimburse owners for lost functionality. 

“You can’t squeeze blood from a turnip, which is why having an escrow set aside for support and maintenance is the right thing to do,” she says.

App-free usability could even be factored into the product design, such as including fundamental controls on the device itself.