Windows 11 24H2 known issues blocking the upgrade

Microsoft released Windows 11 2024 Update (version 24H2) on October 1, 2024, but several known issues might prevent your device from upgrading. This latest feature update introduces new AI features, enhances security, and improves privacy settings and productivity tools.

However, as with any new software release, users may encounter potential issues. The complete list of known issues for Windows 11 24H2 is available on the Microsoft health dashboard page, and at the time of this writing, a few problems are blocking the upgrade.

For example, Microsoft is currently placing a safeguard hold on devices using some of the apps to customize the wallpaper of Windows 11 and the Asphalt 8 app. Also, devices using the Intel Smart Sound Technology drivers or Easy Anti-Cheat may encounter a Blue Screen of Death.

Known issues affecting Windows 11 24H2

Here’s the list of confirmed issues blocking the Windows 11 24H2 upgrade:

• (Confirmed) Safe Exam Browser application might fail to open: This app (version 3.7 or older) is not compatible with the new version of the operating system.
• (Confirmed) Some devices using Easy Anti-Cheat stop responding and receive a Blue Screen of Death: Older driver versions of the Easy Anti-Cheat app are incompatible with the operating system.
• (Confirmed) Fingerprint sensors might experience problems after a device is locked: Several device models are affected. You can update the device firmware, which might resolve the issue. 
• (Confirmed) Wallpaper customization apps might not work: Multiple applications are affected. You can update the try and resolve the issue. (Upgrade block in place.)
• (Confirmed) Compatibility issues with Intel Smart Sound Technology drivers: If your computer has the Intel SST driver, you might receive an error with a Blue Screen of Death.
• (Confirmed) Asphalt 8 might periodically stop responding: Computers running Asphalt 8 might experience an exception. (Upgrade block in place.)

If your device is stuck and getting a Blue Screen of Death, you can mitigate the problem by uninstalling Windows 11 24H2 until the problem has been resolved. If you’re planning to upgrade to version 24H2, you can use these recommendations before proceeding to avoid problems.

If a problem is found that can negatively affect devices, the company will place a safeguard hold to prevent those computers from downloading the update until the problem has been resolved.

This video highlights everything that’s coming with the release of the Windows 11 2024 Update. It’s important to note that not everything is available initially, especially those AI features designed specifically for Copoilot+ PCs.

If you are still wondering whether you should upgrade your computer now or wait until a later time, this guide will help you to make an informed decision.