Early genAI use cases have focused on improving administrative efficiency, dealing with IT gaps, and boosting clinical productivity. As capabilities grow, other uses could expand to patient engagement and quality-of-care improvements. Leaders recognize the importance of AI risk management and governance for safe implementation.
Organizations that have developed their genAI capabilities are seeing success with large-scale implementations, b ut future success will depend on a value-driven strategy, strong execution, and effective management, McKinsey said.
Most respondents reported their organizations had implemented or were developing genAI use cases, with more in the implementation phase than the proof-of-concept stage. However, 15% had not started proof-of-concept work.
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