Given the recent Reddit warnings and incident reports in the U.S., this issue doesn’t seem to be limited to chairs sold in the U.K. and Australia. CR safety experts urge parents to stop using this high chair to avoid the risk of an infant falling, based on the incident reports and the severity of the injuries.
The chair is out of stock on Bugaboo’s U.S. website and on Amazon, and is no longer for sale on Babylist. A Bugaboo customer service representative confirmed that sales of the Giraffe high chairs are currently on pause.
Consumer Reports contacted Bugaboo’s marketing and press teams via email for response and hasn’t heard back, but a representative on Bugaboo’s customer service phone line said that owners of the high chairs have been contacted with a safety notice and link to request a free repair kit, whether they purchased the high chair through the Bugaboo website or an online retailer like Amazon.
Consumer Reports Senior Reporter Angela Lashbrook, who owns a Bugaboo Giraffe and uses it with her toddler, says she hasn’t received any outreach from Bugaboo about the safety issue, though she only recently purchased her chair from Bugaboo via Amazon in February 2025 and hasn’t yet registered her high chair with the company. “As much as I’ve liked this chair, I’ve stopped using it with my toddler because I just can’t be sure that it’s safe,” she says. “I’ll be using a travel high chair until it’s clear whether or not the repair kit works. And if it doesn’t—looks like I’ll be getting a new chair.”
A free repair kit has been made available to U.K. and Australian consumers, and CR has requested a repair kit to assess how well it fixes the safety issue parents describe. CR also contacted Australia’s consumer product safety regulator, the Australian Competition and Consumer Commission (ACCC), to ask whether it has been able to test or validate the repair kit from Bugaboo. “The ACCC applies a risk-based approach to monitoring the progress of voluntary recalls,” a spokesperson wrote in an email, also noting that they generally do not comment on individual cases.
The timeline for when repair kits may be sent out is unclear. In a screenshot of an email from Bugaboo that a parent posted on Reddit, the company stated that the repair kits are affected by a “short delay” and said that they “are closely collaborating with the U.S. Consumer Product Safety Commission (CPSC) to ensure everything meets the highest standards.” They wrote: “While this important step prevents us from sending the kits in the earlier provided timeframe, it reflects our shared commitment to safety and transparency.”
Without a U.S. recall or safety advisory, it’s difficult to know which model numbers are specifically affected. That’s why it’s important to register your high chair (and other baby gear, like car seats and strollers) with the manufacturer so that you’re set to receive any recall or safety information for your specific product as it becomes available.
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