Customer
-
Blog
How to Speak With a Real Person at Best Buy Customer Service
Sometimes the help you need doesn’t fit in one of the pre-recorded number dial options, and speaking with a human on the other line is really what you need. With Best Buy’s Black Friday in July sale on the horizon, many shoppers will likely need some assistance. I have found that it’s easy to get a hold of someone in…
Read More » -
Blog
Verizon turns to Google’s Gemini AI to solve ‘complex’ customer issues
Verizon is trying to streamline its customer service experience by overhauling it with more chatbots and AI tools. The My Verizon app is being relaunched today with a new “AI-powered Verizon Assistant” that aims to help consumers “manage upgrades, add new lines, ask billing questions, take advantage of savings, and more,” according to the telecom giant’s announcement. The idea is…
Read More » -
Blog
‘Digital first, but not digital only’: Customer service workers were first on the AI chopping block – but half of enterprises are now backtracking amid a torrent of consumer complaints and poor returns on AI
Customer service workers were among the first on the AI chopping block, but now some enterprises are backtracking amidst a consumer backlash and concerns over quality. Analysis from Gartner earlier this month found that human workers will remain an essential component for customer service activities despite the sharpened focus on AI adoption in this domain. The consultancy said half of…
Read More » -
Blog
Meta’s $14.3B stake triggers Scale AI customer exodus, could be a windfall for rivals like Mercor – Computerworld
However, Droege asserted that Scale is “one of the only providers capable of serving customers at volume” with the “largest network of experts training AI.” Going forward, the company will focus on building out its applications business units and will continue to be model-agnostic and human-driven, he said. “The spike in competition from players like Surge, Turing, and Invisible gives…
Read More » -
Blog
23andMe ‘failed to take basic steps’ to safeguard customer data
The Information Commissioner’s Office (ICO) has slapped a fine of £2.31 million on genetic testing company 23andMe for failing to protect customer data after a cyber attack. The credential stuffing attack, which took place between April and September 2023, saw the exposure of the personal information of 155,592 UK residents. The data exposed included names, birth years, location, profile images,…
Read More » -
Blog
Klarna CEO Sebastian Siemiatkowski might be calming his tone on AI replacement – but the future of customer service could be a two-tier nightmare
We can all let out a big sigh of relief at the prospect of AI replacing our jobs, for Klarna CEO Sebastian Siemiatkowski is backtracking on his dreams of a fully automated workforce. Siemiatkowski has made no secret of its automation efforts over the last year or so. In September, he sparked the ire of Salesforce CEO Marc Benioff after…
Read More » -
Blog
Top Antivirus With Best Customer Support in 2025
When it comes to choosing an antivirus with the best customer support, security remains the top priority. However, many antivirus solutions offer robust protection, so other factors like performance, advanced features, and customer support become crucial differentiators. Customer support is vital for those new to antivirus software or seeking hassle-free setup and security. While most paid antivirus solutions offer some…
Read More » -
Blog
Agentic AI is coming for customer service jobs
Agentic AI is set to be handling more than two-thirds of customer service and support interactions by 2028, with almost all business and technical decision-makers thinking it will do a better job than human beings. In a survey conducted by Cisco, 93% of global respondents said they believed that agentic AI will enable B2B technology vendors to deliver more personalized,…
Read More » -
Blog
Nova Scotia Power confirms hackers stole customer data in cyberattack
Nova Scotia Power confirms it suffered a data breach after threat actors stole sensitive customer data in a cybersecurity incident discovered last month. Nova Scotia Power, a subsidiary of Emera Inc., is a significant utility in Canada. It serves over 500,000 residential, commercial, and industrial customers in Nova Scotia, holding 95% of the market share. It generates over 10,000 GWh…
Read More » -
Blog
M&S confirms customer personal data was stolen in recent attack
Marks & Spencer (M&S) has admitted that some customer data was accessed in the recent cyber attack on the company. The firm said customers will be asked reset their password next time they visit their M&S account as a precaution. But in a statement the retailer stated: “Importantly, there is no evidence that the information has been shared and it…
Read More »