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Verizon turns to Google’s Gemini AI to solve ‘complex’ customer issues
Verizon is trying to streamline its customer service experience by overhauling it with more chatbots and AI tools. The My Verizon app is being relaunched today with a new “AI-powered Verizon Assistant” that aims to help consumers “manage upgrades, add new lines, ask billing questions, take advantage of savings, and more,” according to the telecom giant’s announcement. The idea is…
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‘It’s a hard problem you can never solve unless you know the future’: Pure Storage founder talks all-flash, the death of disks, and the future of data storage
Storage is a “hard problem you can never solve unless you know the future,” says John ‘Coz’ Colgrove, but it hasn’t stopped him trying over the last 16 years. Speaking to ITPro, the Pure Storage founder has been a vocal champion of all-flash storage for nearly two decades now, having become frustrated with the sluggish performance and diminishing returns on…
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Hybrid cloud is complicated – Red Hat’s new AI assistant wants to solve that
Red Hat has unveiled the launch of a new generative AI assistant aimed at helping enterprises streamline OpenShift environments. Unveiled at the firm’s annual summit in Boston, Red Hat OpenShift Lightspeed will be available for users from June 2025, the company confirmed. The AI assistant is designed to simplify application platform deployments in hybrid cloud environments. Rapid application delivery is…
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The 5 Biggest Cosmic Mysteries That Scientists Are Still Trying to Solve
With all the technological marvels we have today, it is tempting to think that we have all the answers. However, the reality of the situation is far different: many of the fundamental questions about the nature of the universe are still unanswered. Here are the things that keep cosmologists up at night. Dark Matter: Galaxies Are Weird We’re all used…
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‘Frontier models are still unable to solve the majority of tasks’: The death of the software engineer may not happen as soon as you think – OpenAI researchers found AI models still lag behind humans on coding tasks
AI might not replace software engineers just yet as new research from OpenAI reveals ongoing weaknesses in the technology. Having created a benchmark dubbed ‘SWE-Lancer’ to evaluate AI’s effectiveness at completing software engineering and managerial tasks, researchers concluded that the technology is lacking. “We evaluate model performance and find that frontier models are still unable to solve the majority of…
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Nintendo’s Alarmo uses the tech that could solve Joy-Con stick drift
Unlike disassembling most modern smartphones, iFixit’s teardown of Nintendo’s Alarmo appears to be relatively painless. Removing a single tri-point screw on the bottom of the alarm clock allows its faceplate to be simply twisted off, providing easy access to its internal hardware. There aren’t a lot of surprises inside Alarmo. Below its 2.4-inch LCD screen, you’ll find the 24GHz mmWave…
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Google Street View helped police solve a missing persons case
A Google Street View image played in role in solving a missing person investigation in Spain, according to reports from the BBC and The New York Times. The image, which can still be seen on Street View, shows what appears to be a person loading a large object into the trunk of a car, as Gizmodo points out. Another image…
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“Don’t believe the hype”: Broadcom claims it’s been able to solve most of its customer issues following VMware acquisition
Customers shouldn’t believe the negative reports about VMware following its acquisition by Broadcom, the latter’s EMEA CTO Joe Baguley told ITPro. While there’s been a lot of noise in the press around the results of the acquisition, Baguley said his response has been to ask customers whether they’ve spoken to the firm directly. “Then you have that conversation, and it…
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