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AI Agents vs Chatbots: What’s the Real Difference and Which One Does Your Business Need?

AI Agents vs Chatbots: What’s the Difference? (And Which One Do You Actually Need?) The difference between an AI agent and a chatbot comes down to decision-making authority. A chatbot requires human input to trigger a hardcoded response. An AI agent uses a language model to autonomously decide which tools to use, what steps to take, and when a task…